1. Introduction
Pericles Ventures Pvt. Ltd. (“Pericles Ventures,” “we,” “our,” or “us”) is a digital services company based in Pune, Maharashtra, India. We provide digital marketing, search engine optimization (SEO), content writing, graphic design, web development, branding, and other digital business services.
This Refund and Cancellation Policy explains the terms under which customers may request cancellation of services or refunds for payments made to Pericles Ventures through our website or other authorized payment methods.
By purchasing our services, you acknowledge that you have read and understood this policy.
2. Refund Eligibility
Our services are customized according to each client’s requirements, scope of work, and agreed deliverables. Refund eligibility depends on the status of the project and the terms agreed upon in the applicable proposal, invoice, or service agreement.
● Before work begins: A refund request may be considered if the client requests cancellation before any work has commenced. Approved refunds will be processed after reviewing the order and any applicable contractual commitments.
● After work has commenced: Payments for work already performed are generally non-refundable. Any refund for the unused portion of a service will be assessed on a case- by-case basis, subject to the service agreement and applicable law.
● Monthly service packages: Fees for services already delivered or for the billing period already commenced are generally non-refundable, except where a refund is required by law or agreed to in writing.
● Undelivered services: If Pericles Ventures is unable to deliver a paid service as agreed, we will review the matter and may offer an appropriate remedy, including a revised delivery timeline, an alternative arrangement, or a refund for the undelivered portion, as applicable.
● Duplicate payments: If a customer is charged more than once for the same order, the duplicate payment will be reviewed and refunded once verified.
● Incorrect or unauthorized transactions: Customers should contact us promptly if they identify an incorrect charge or suspect an unauthorized transaction. We will investigate the issue and take appropriate action.
3. Non-Refundable Services
Unless otherwise agreed in writing or required by applicable law, the following are generally non-refundable once the relevant work, service, or commitment has commenced:
● SEO, digital marketing, and ongoing campaign management services already delivered.
● Content writing, graphic design, branding, and other creative work completed or
delivered.
● Website development, design, maintenance, and technical services already performed.
● Advertising, promotional placements, third-party purchases, software licenses, and other
non-recoverable costs incurred on behalf of the client.
● Completed project milestones and deliverables approved by the client.
Refunds are not guaranteed solely because a customer changes their mind, experiences a change in business priorities, or does not achieve a particular marketing, traffic, ranking, or revenue outcome.
4. Cancellation Policy
Clients who wish to cancel a service must submit a written request to
info@periclesventures.com.
The cancellation request should include the client's name, registered email address, invoice or
order number, service purchased, and reason for cancellation.
For recurring services, clients should provide cancellation notice in accordance with the
applicable service agreement. Cancellation will not automatically reverse payments for services
already delivered or work already completed.
Where a cancellation is approved, any outstanding amount for completed work, committed
expenses, or contractual obligations may remain payable.
5. How to Request a Refund
To request a refund, please email info@periclesventures.com with the subject line “Refund Request.”
Please include the following information:
● Full name or registered business name.
● Registered email address and contact number.
● Invoice number or payment reference ID.
● Name of the service purchased.
● Date and amount of payment.
● Clear explanation of the refund request.
● Supporting documents, if applicable.
Our team will acknowledge the request and review the relevant payment records, service agreement, and project status. We may contact you if additional information is required.
6. Refund Review and Processing Time
We aim to review refund requests within 5–7 business days after receiving the required information.
If a refund is approved, we will initiate the refund through the original payment method wherever possible. After initiation, the time taken for the amount to appear in the customer’s account depends on the payment provider, issuing bank, card network, and transaction method.
Customers should generally allow 5–10 additional business days for the refunded